Tuesday , May 22, 2018

DTI resolves 651 consumer complaints

CITY OF SAN FERNANDO - The Department of Trade and Industry (DTI)-Central Luzon, along with its seven provincial offices, were able to resolve a total of 651 consumer complaints in 2017.

According to DTI-Central Luzon Director Judith Angeles, the said complaints were resolved through various methods implemented by different consumer protection offices of the agency.

“From the figure, 636 were resolved within 10 working days through mediation, while 15 were resolved within 20 working days through adjudication,” Angeles disclosed.

She added that majority of the complaints received were on product and service warranties and unfair sales acts.

Other subjects of complaints included price tag, product liability, product quality and safety, and no return no exchange policy.

Cellphones, refrigerators and televisions remained to be the top three subjects of consumer complaints last year.

Relative to this, Angeles emphasized the need for consumers to be vigilant when buying expensive products without an express warranty.

Establishments found guilty of doing unlawful acts are liable for penalties under Republic Act No. 7394 otherwise known as the Consumer Act of the Philippines.

“Consumers are encouraged to go to the nearest DTI Office in their locality when they see or experience any violations on that law to file a formal complaint. This is what DTI advocates as part of being a responsible consumer,” she stressed.