BPO still tops employment opportunities

Wednesday, December 28, 2011

THE Labor and Employment’s Bureau of Local Employment (BLE) reported that employment opportunities in the business process outsourcing (BPO) sector continue to top the list of vacancies posted by private sector employers in the Phil-JobNet system.

Opportunities in the so-called ‘sunshine industry’, particularly for call center service workers, rose consistently from the first to the third quarters of 2011, sustaining their number one position among all other Phil-JobNet vacancies and affirming our status as the BPO hub of the world, BLE’s factsheet showed.

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BPO job vacancies reached 11,237 in the first quarter; 13,454 in the second quarter; and 15,130 in the third quarter of 2011. “BPO companies continue to expand their business operations here. From 2010 to the past three quarters of 2011, call center service workers hold the number one position in the vacancy list,” added BLE director Ma. Criselda Sy.

Customer service assistant vacancies held the number two slot, followed by domestic workers, carpenters and drivers. On the supply side, the position of production/factory worker topped the list of positions sought by Phil-JobNet registrants followed by nurses, service crew, sales clerks and cashiers.

“These jobs posted by local employers complement the employment strength of the BPO sector and increase the potential for matching appropriately skilled labor for other industries,” she said.

Phil-JobNet is the official job portal of the government, which aims to address the labor mismatch problem by promoting better coordination between employers, academia and the government through strengthening both public and private sector labor market information and exchange. (CGC)