Smart's emergency text loan now a permanent service

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Tuesday, March 8, 2011


WIRELESS services provider Smart Communications Inc. (Smart) has made permanent its emergency text loan service for its prepaid subscribers.

Called Dial *SOS, this service allows Smart Buddy users with zero balance to pull P4 worth of emergency credits (3 texts to Smart plus P1 airtime) by dialing *767 or the keypad numbers corresponding to *SOS. The borrowed credits are valid for 24 hours.
      
"Although we have a vast network of over 1.3 million Smart load retailers nationwide, we understand that there are circumstances when our prepaid subscribers simply cannot reload their accounts," said Danilo Mojica, head of Smart's Wireless Consumer Division. "It could be a case of emergency, bad timing or simply lack of funds. We can imagine that it is very frustrating to run out of credits when you really need to send even just one text to ask help from loved ones or to simply tell them you're ok." 
        
Launched in mid-2010 as a promo, the P4 worth of credits sent to the subscriber's account will be charged on his next reload. However, Smart subscribers are advised to dial *767 with prudence since the service can only be used again if the previous emergency text loan has already been paid off or 48 hours after the previous text loan.  
       
Aside from coming in handy in times of emergency, Dial *SOS may also help those subscribed to Smart Buddy's bucket offers like Smartalk (unlimited calls) or unlimited mobile Internet and data plans to maximize the packages they registered to.     
    
"Bucket offers usually require a P1 maintaining balance. If a subscriber is registered to one of these packages and he uses up all his remaining balance, he can dial *767 to get the P1 maintaining balance he needs to continuously enjoy the services," explained Mojica.         
The Dial *SOS service is also available to Talk ‘N Text subscribers. Soon, subscribers of Red Mobile, the mobile communications brand of Smart affiliate Connectivity Unlimited Resources Enterprise Inc. (CURE) will also be able to make emergency text loans. (PR)

Published in the Sun.Star Bacolod newspaper on March 08, 2011.

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