Lagawe hopes to pass CSC Report Card Survey

LAGAWE, Ifugao - Because of the pivotal role of the municipality in the overall development of the province, the Civil Service Commission of the Cordillera Administrative Region (CSC-CAR) identified the Lagawe Municipal Government as one of the agencies to be subjected to the Report Card Survey (RCS).

This is consistent to the provision of the Anti Red Tape Act of 2007 (Arta) requiring all government offices to draw up their respective Citizen’s Charters and post these as information billboards at the main entrance of the agency or at the most conspicuous place in the agency’s premises.

Arta provides all offices and agencies providing frontline services will be subjected to a RCS to be initiated by the CSC to be used to obtain feedback on how provisions in the Citizen’s Charters are being followed and how the agency is performing.

The RCS will also be used to obtain information and estimates of hidden costs incurred by clients to access frontline services, which may include but is not limited to bribes and payment of fixers.

The CSC-CAR will field survey researchers anytime for 2011 to do the RCS and a random interview will be conducted to customers who availed themselves of frontline services of various offices of the Municipal Government.

Government agencies, which meet the highest standard of customer satisfaction, will be conferred the Seal of Excellence Award.

On the other hand, those who obtained average to low RCS rating shall undergo training on Services Delivery Excellence Program to further streamline processes and procedures in the agency.

Lagawe hopes to meet high standard of customer satisfaction under this event, as it had already won two consecutive awards for Seal of Good Housekeeping given by the Department of Interior and Local Government. (Daniel Codamon)