City gov’t improves delivery of services

THE City Government of Baguio is increasing its efforts to improve the delivery of services in accordance with the Civil Service Commission (CSC) regulations and the Anti-Red Tape Act.

Mayor Mauricio Domogan, in a press conference Monday, said that to address the needs of the people, the City Government has come up with information desks, posting of ‘No noon break’ policy and anti-fixer signs, and a one-stop shop for taxpayers.

Domogan said there has been no letup in these improvements guided by suggestions of the Civil Service Commission through exit conferences during impromptu inspections.

CSC-Baguio director George Manzano said their office regularly conducts surprise inspection and monitoring activities of City Government services in partnership with the Department of the Interior and Local Government, which uses their Report Card Survey as basis in the issuance of a Seal of Good Housekeeping.

Human Resource Management Department head Dr. Estrella Bisquera said they conduct regular monitoring on all departments of the city particularly those offering frontline services to the people.

Bisquera said that reports on failure of some offices to adhere to requirements in the Report Card Survey greatly affected the City Government which resulted in the regular conduct of monitoring activities as provided in the Administrative Order 99-2012 issued by the City Mayor.

The mayor added there is also a need for city employees to have transformation seminars, including trainings on good graces and personality development to make them better serve the people.

He also warned erring employees to always be on their toes.

Domogan reported that some eight City Government employees were already meted with disciplinary actions and immediately dismissed from office for failing to do their duties forfeiting their retirement benefits and other incentives.

As part of the 112th Philippine Civil Service Anniversary celebration with the theme “Kawani, Ikaw ay Isang Lingkod Bayani!” the City Government has lined up activities, which include a Government Festival at Teacher’s Camp sponsored by CSC-Cordillera on September 7.

Among the activities are: special treat for city employees including free massages, haircuts and manicure and pedicure services with the help of the Technical Education Skills Development Agency on September 10 to 12; free bone scanning on September 18 to 19; free fasting blood sugar tests on September 20; a special raffle draw for city employees on September 24; community service day in the barangays on September 28.

Also on September 28, an annual awards and luncheon will be held at Hotel Supreme where loyalty awardees will be feted for their more than 10 years to 40 of service to the City Government.

Some 85 employees will each receive a plaque of recognition and P10,000 cash for 10 years of service. Employees with 15 to 25 years of service will be awarded P5,000 each and silver rings while employees who have rendered 30 to 40 years in service will be given P5,000 and 14k and 18k gold rings.