Transportation board urges public to file complaints

THE Land Transportation Franchising Regulatory Board (LTFRB) and the Land Transportation Office (LTO) called on the public to report any grievance experienced on transportation issues.

Officials said the public should report transport problems to the agency and not to other people.

Regional Director Celina Claver, together with other officials, recently answered various complaints from the people.

One of the complaints is “kotong,” which some personnel of the LTFRB and LTO are allegedly doing when apprehending drivers.

Another issue raised was rampant illegal parking and obstruction of public utility vehicles and private vehicles along the Asin provincial road.

The residents of the road earlier petitioned the LTO, LTFRB, and the Tuba council to act on their concern. They earlier claimed the road has been reduced to one lane because of the illegally parked vehicles from Km. 5 to Km. 6. They said this usually result in accidents, especially involving children.

Claver said these issues need immediate action from their agency. She said, however, that they cannot just act on it if they don’t have basis to use.

Claver urged the public not to be afraid and appear in their office if they have complaints on either the drivers or their personnel, or put in writing their complaints and submit it to their office. This will serve as their basis to investigate on the issues being raised.

She said the public can also submit photos of their concerns to the LTO and LTFRB office. They can also text or call the offices to inform the plate numbers of the vehicles which violated the orders of the road.

“For complaints, you may call the LTO hotline at 444–9938,” she said.

The director assured the public they don’t tolerate their personnel who will be proven to be engaged in the “kotong.”

She said they will include Asin Road as one of their targets during their second wave of monitoring soon.