Transportation office vows faster transactions

LAND Transportation Office (LTO) officials promised faster transactions in their licensing and registration offices.

Lalaine Sobremonte, LTO-Baguio Licensing Office chief, said renewal of driver’s licenses have become faster as the agency becomes certified with the International Organization for Standardization.

Sobremonte said LTO-Baguio is one of the 17 licensing offices in the country which received ISO-certification with LTO Abra and LTO Tabuk also up for certifications.

She said all LTO processes, especially in license registration and renewal, are specified in manuals and covered by standard procedures and checklist.

She said a client renewing his driver’s license will only take a maximum of two hours granting their machines do not go offline or experience database error.

Application for student driver’s license and absentee renewal will also only take some 30 minutes of processing.
She advised their clients not to transact with fixers because this has no bearing on the processing time of their licenses as the agency observes proper numbering of applicants, window transaction, real-time queuing and no noon break policy.

LTO operations head Robert Pocais also stressed motor vehicle registration and renewal will only take 30 minutes standard time.

He said what usually causes delay are motor vehicle owners who do not bring complete processing documents and those who are not familiar with the description of their vehicle.

Their office currently serves some 150 motor vehicle registrants a day which are inspected by their employees.

He advised motor vehicle owners to get to know features of their car including locations of chassis number for fast stenciling. He also stressed vehicle owners should prepare documents beforehand to ensure faster inspection and registration with their office.