Freight Forwarding Facts and Fears

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By Art Tibaldo

Consumer Atbp.

Tuesday, November 6, 2012


WE HAVE heard from returning OFWs and relatives about their maddening stories of sent cargoes that never reached home or may have arrived opened months after with missing items.

Cases such as these is something that shouldn’t be ignored by the government as it can also mean blood, sweat and tears to many expats who just wanted to share a little bounty to their loved ones.

Recently, the Department of Trade and Industry (DTI) issued a list of unaccredited freight forwarders and consolidators and advised the public, particularly the Overseas Filipino Workers (OFWs) and their consignees not to transact with the said companies due to reported complaints of undelivered Balikbayan Boxes.

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In a press statement, Atty. Victorio Mario Dimagiba, Director-in-Charge of Philippine Shippers Bureau (PSB), OFWs who will send their Balikbayan boxes and their consignees in the Philippines should book their packages only with reliable and PSB-accredited freight forwarders and Philippine agents to ensure that their packages will reach its destination.

Accordingly, foreign principals and cargo consolidators abroad usually have Philippine counterparts which must be accredited by the PSB if it is a sea cargo forwarder and Civil Aeronautics Authority of the Phils (CAAP) if it is an air cargo forwarder.

Senders should exercise extreme caution and verify the company name of Philippine Sea freight forwarder counterpart at www.dti.gov.ph, or they may visit our Philippine Consulate Offices abroad.

Parcel senders according to Dimagiba must be advised and made aware of the schemes of very low door-to-door rates offered by foreign principals. “With low rates, they (foreign principals) do not have enough funds to bear the cost of transporting cargoes, and they fail to remit delivery funds to their Philippine freight forwarders, causing the shipments to be abandoned at the ports and not being delivered to consignees.” Dimagiba added.

To avoid being a victim of unscrupulous cargo forwarders, the public is advised to regularly monitor advisories and alerts from DTI-PSB , and refer to the blacklist of unaccredited freight forwarders available at offices of Overseas Worker Welfare Administration, Bureau of Customs, DTI-Regional Offices in the Philippines, and for senders abroad, they may visit Philippine Embassies and Consulates, Philippine Trade and Investment Centers (PTICs), Consumer Agencies of Foreign Government and Freight Forwarders Regulating Agencies of Foreign Government.

The PSB press statement also included a listing of local freight forwarders/Philippine agents with no DTI-PSB accreditation and are now subject of complaints on undelivered packages includes the following (source: DTI news release); 2GO Express Inc , Aerosend , Alas Cargo Phil., Associated Consolidation Express (ACE) , Dausan International Forwarder, FACF Parcel Delivery , FRS Philippine Freight Services Inc., International Cargo Forwarder, J.J. Transglobal Brokerage , JAR Cargo Forwarders , Mail Plus Cargo Carriers, Manila Broker, Maru Cargo Logistics Phil., R&M Cargo Services, Rodah Cargo Manila, South Atlantic Cargo Inc., Trico International Forwarding (Phils) Inc. and VCG Customs Brokerage.

Aside from the local freight forwarders, the PSB also issued names of blacklisted foreign principals and consolidators abroad due to reports of undelivered packages and other violations under PSB Administrative Order No. 6 series of 2005 or the Revised Rules on Freight Forwarding. The names of the forwarders can be checked online at: http://dti.gov.ph/dti/index.php?p=154&type=2&sec=2&aid=902.

The Philippine Shippers Bureau likewise advised the public to refrain from transacting with the following blacklisted accredited freight forwarding companies which were issued Show Cause Orders by DTI and are subject of complaints regarding balikbayan boxes: D’ Winner Logistics Phil. Inc (Case No. 2012-09-139- Petition for revocation of Accreditation), LCSN Express Movers Inc (Case Nos. 2012-09-135, 2012-10-158, 2012-10-161), MC Plus Inc. ( Case Nos. 2012-09-116 and 2012-09-131), Transtech Global Phil Inc. (Case No. 2012-09-138) and Wide wide World Express Corp. (Case No. 2012-09-148)

The PSB announced that these companies are in danger of revocation of their accreditation. For consignees in the Philippines who have not received their packages from freight forwarders, they may contact DTI (02-751-3330) or go to PSB Office to file an immediate claim or complaint.

Published in the Sun.Star Baguio newspaper on November 06, 2012.

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