Call center workers wary of repeat of ‘Habagat’ dilemma-A A +A
Monday, August 19, 2013
EMPLOYEES of business process outsourcing (BPO) on Monday expressed wariness over the possibility of again being the only sector that would be required to brave the torrential rain and massive flooding in Metro Manila.
According to BPO Industry Employees Network (BIEN Philippines), they are afraid that all industries in the private sector would already suspend their work except for the BPO companies.
"BIEN is cautious again on the attitude of BPO companies towards employees as heavy downpour is felt across the country since Sunday afternoon," said BIEN in a statement.
To recall, it was August of last year when Malacanang issued an order suspending work in Metro Manila amid the heavy downpour brought by the southwest monsoon.
However, the Information Technology and Business Processing Association of the Philippines (IBPAP) had immediately said that call center agents are excluded from the said order.
On Monday morning, Malacanang ordered a similar suspension of government work and classes in Metro Manila as well as in the nearby provinces amid the torrential rains and severe flooding brought by Tropical Storm "Maring" and the southwest monsoon.
BIEN spokesman Ian Porquia said they are hoping that the call center companies will, at least, allow them to take emergency leaves without any fear of being sanctioned.
"BIEN is also calling on the IBPAP to remind their member companies to implement standard practices in the industry that ensure the welfare of their employees during such dangerous times," the group said.
Such practices, the labor group noted, include allowing employees to skip work and avail of their emergency leave while assuring them that no sanction will be imposed on them.
On the other hand, Porquia said employees, who are already at work, should be given the option to stay inside their offices, and be given free food and other needs "since travel is no longer possible."
BIEN Philippines noted that under BPO industry practice, a single absent or even tardiness could be detrimental to the performance metric of agents as it is being used by companies as grounds for termination. (HDT/Sunnex)