Customs told to address delayed 'balibayan boxes'-A A +A
Wednesday, December 29, 2010
MANILA -- The Office of the Ombudsman has given the Bureau of Customs (BOC) five days to respond on complaints that some of its officials held various "balikbayan boxes" for unknown reasons.
Assistant Ombudsman Evelyn Balitan alerted BOC chief Angelito Alvarez to anonymous complaints that customs officials asked for unnecessary documents before releasing the boxes.
Filipinos living abroad traditionally send "balikbayan boxes" containing canned goods, clothes and gifts during Christmas.
Complainants said there were no clear guidelines on the proper procedure to claim their packages. (Jonathan de Santos/Sunnex)