DTI urges consumers to assert their rights-A A +A
Monday, October 7, 2013
MALAYBALAY CITY -- The Department of Trade and Industry (DTI) urged the buying public to be more assertive of their rights against unfair sellers and traders who want to take advantage especially that the yuletide season has started.
Ermedio J. Abang, DTI Bukidnon provincial director, said data monitored from the business establishments’ log showed common complaints such as shoddy goods and defective products.
He encouraged buyers to ask official receipts or any proof of payment to help both buyer and seller to speed of grievance redressing process in case disagreement crops up.
“When buying, even from the sidewalks, always demand a receipt to protect you in case you bought defective or substandard goods and products,” Abang said.
In Bukidnon, consumers could report or file complaints through DTI-Bukidnon hotline number (088)813-2101, 09273381291 and 09292138476.
Abang, however, encouraged consumers to complain directly in the customer service counters or consumer welfare desks of the stores where the purchase was made for faster and easier action.
Meanwhile, Eriberto Taban-ud Jr., Trade and Industry Development specialist of DTI’s consumer welfare division, said that it is the consumers’ responsibility to be alert and nosy about the quality and price of goods bought and services availed in order to act and ensure that we get a fair deal.
“As long as we remain ‘passive consumers,’ we continue to be always exploited,” he said. (PIA)
Published in the Sun.Star Cagayan de Oro newspaper on October 07, 2013.