Smart Buddy offers emergency load service

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Friday, September 10, 2010


PREPAID subscribers of leading wireless services provider Smart Communications Inc. (Smart) no longer need to worry about running out of load credit especially during emergency situations.

Smart recently launched ‘Dial *SOS’ (*767), a service which enables Smart Buddy subscribers with zero load to “borrow” P4, which is valid for 24 hours from the time of availment.

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The subscriber has the option to use the emergency load to send four SMS to any number within the Smart network, or send only three SMS and keep the remaining one-peso load as maintaining balance in order to continue using any previously availed call or text package, such as AllTxt or Smartalk, among others.

“Even with over a million Smart Load retailers in every corner of the country, there are still people who find themselves running out of load for a variety of reasons. This new service will provide peace of mind to our prepaid subscribers since there is now the assurance that when they do need to top up, especially when they simply have no means of accessing airtime load, they can rely on Smart to allow them to still stay connected,” said Danilo Mojica, head of Smart’s Wireless Consumer Division.

To avail of the service, Smart subscribers with zero load simply need to dial
*767 to receive the P4. This amount will be deducted from the subscriber’s next load purchase.

As an added service feature, subscribers who avail of the emergency load service will receive an SMS advisory confirming that they have successfully loaded P4 their prepaid account. The next time the subscriber tops up, another advisory will be sent as a reminder of the availed ‘Dial *SOS’ service and to explain the P4 deduction from the new load balance.

As of end-June 2010, Smart has 45.3 million mobile subscribers, about 90 percent of which are on prepaid.

Smart Communications provides cellular and broadband coverage to 1,629 cities and municipalities in the country and Smart Buddy subscribers in all these areas enjoy high-quality mobile and broadband services such as voice, SMS, wireless
Internet, mobile banking, financial services, info-on-demand and other value-added services at affordable costs. (PR)

Published in the Sun.Star Cagayan de Oro newspaper on September 10, 2010.

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