Cagayan de Oro: City of Honest Drivers-A A +A
Monday, November 19, 2012
THE Department of Tourism (DOT) in Northern Mindanao, in coordination with the Cagayan de Oro Transport Cooperative (CdOTransCo), conducted a Taxi Driver’s Summit last November 6 at the atrium of SM City.
The activity was participated in by taxi drivers and operators in the city.
The one-day seminar for drivers, who are considered as front-liners, served as the venue to enhance their skills in dealing with passengers and an opportunity to address concerns about their daily operations.
Resource speakers came from different agencies such as the Land Transportation Office, Land Transportation Franchising and Regulatory Board, Roads and Traffic Administration, Department of Transportation and Communication, DOT, Cooperative Development Authority, Department of Trade and Industry, City Government of Cagayan de Oro and CdOTransCo.
The activity aimed to elevate the standards of services that the drivers provide, recognizing the important roles that they are playing in the tourism industry.
Several sessions and discussions on how to improve customer service, hygiene, crisis management and traffic rules and regulations were shared to create and inculcate values, maintain positive image and equip them to handle a bigger influx of tourists into the city and the region.
Also part of the seminar was the emphasis on the values of honesty and integrity of the drivers in the country.
One of the drivers of Kelco Taxi operating in the city has strengthened the foundation of honesty and integrity of Kagay-anons.
Last November 12, CdoTransCo, an organization of taxis in Cagayan de Oro City, returned an Acer laptop to the DOT office.
The laptop was left behind in the back seat of the taxi by a passenger during the rush on her way home.
Mr. Bennie Go, the taxi driver, didn’t notice the laptop because it was placed on the floor at the back seat of his taxi.
According to him, the next passenger noticed the black bag and asked him who could have left the bag inside the vehicle.
He checked the bag and he found a laptop. Thinking of the possibility that the owner would look for the laptop, he immediately coordinated with the CdoTransCo officers to help him find the owner.
The officers of the organization brought the laptop to the DOT office and coordinated on how to find its owner.
The day after, the DOT was able to contact the owner of the laptop through the information retrieved inside the bag.
Ms. Catalina Gaite, a communications director in one of the universities in the city, came over and happily claimed her laptop.
She said she left the laptop inside the taxi on her way home together with her family.
Files and reports were saved in the laptop that she has worked hard for a couple of days and how to retrieve them was her priority. But when she received a phone call informing her about her laptop, tears of joy flowed.
At the office of the DOT-Northern Mindanao, the paths of the taxi driver who returned the laptop and the owner teacher crossed. Words of gratitude abound and the recently held training was underscored. Then the honorable legend of the honest Kagay-anon driver commenced.
It can also be recalled that the director of the DOT himself, Catalino Chan, left his cellphone inside a taxi four years ago.
In similar incidents, two of his staff left behind their personal belongings and cellphones inside a taxi as well. But all items were recovered and returned to their owners complete and the soonest time possible.
These gestures only show and prove that Cagayan de Oro, indeed, is not only the City of Golden Friendship but also the City of Honest Drivers. (PR)
Published in the Sun.Star Cagayan de Oro newspaper on November 19, 2012.