Hospital vows ‘services first, before payment’

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Monday, August 25, 2014


FOLLOWING the waves of complaints haunting the City Government-run hospital in Cagayan de Oro in the past, officials at the J.R. Borja General Hospital (JRBGH) have assured the public of better and satisfactory service.

Dr. Ramon Nery, JRBGH executive officer, said the city's primary health facility has been re-living up to its original ideals to serve the general public, especially the poor population, of quality service.

"We are not like private hospitals with pay-before-service reputation. We serve first before you pay," Nery said.

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In its report, the hospital has attended to over 32,000 patients in the first semester of 2014, a significant increase from the past years.

Of the "unsatisfactory" care system its medical staff gives, Nery underscored there is an ongoing overhaul of the hospital's personnel, not just the building and its facilities.

"We are executing changes in the committee, emergency staff, the ward. All these are part of the team's action plan for this year and we are working hard on it," Nery said Monday morning in a press conference.

Dr. Fe Bongcas, the City Health Office (CHO) chair, also noted of the hospital's capabilities.

"JRBGH is just a level-one hospital. There are cases that we cannot entertain patients because of our capacity as a level-one hospital. That is why in some instances we forward some patients. The public has to be acquainted with this," said Bongcas, who is also part of the executive committee.

Thing of the past

Mayor Oscar Moreno said part of his endeavor is to improve the poor state of the city's hospital into a better medical institution.

"In July 2013, when I took over the city hall, I inherited a non-functional hospital. But that was a thing of the past. The main problem then was how we would improve it," Moreno said.

Justice Romulo Borja of the Court of Appeals in Mindanao, son of a former city mayor, the late Justiniano Borja, which the hospital was named after, expressed his gratitude to the health department and the City Government for giving attention to the poor condition of the hospital.

"On behalf of the family, nagpasalamat ‘mi sa inyo (we are thankful to you). We have been witnesses for over fifty years of the hospital's ups and downs. We even thought one time of asking the city government to remove the name of J.R Borja because there were many times it was called with several 'names'," Borja said.

Under its health facilities enhancement program, the Department of Health has funded P64 million for the JRBGH's infrastructure, while the City Government of Cagayan de Oro shouldered P36 million for additional facilities, the hospital’s executive committee said.

During the hospital's 51st anniversary and turnover ceremony of its new east wing building Monday, Nery said that by the end of the year, 200 beds will be available, and by 2016 JRBGH will become a level-two hospital.

Published in the Sun.Star Cagayan de Oro newspaper on August 26, 2014.

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