Seminar to discuss customer service-A A +A
Thursday, July 19, 2012
WHAT is the financial impact of customer service? How does it impact the company’s bottomline?
That will be explained in a seminar tomorrow, July 21, to be conducted by First Strategic Management Solutions at Sacred Heart Center on D. Jakosalem St. in Cebu City.
“There is a symbiotic relationship between customer service and the bottom line. If customers are unhappy with your service, they simply defect to the competition. If you base your computation on the statistic that 43 percent of customers leave because of poor customer service, obviously the impact to your bottom line is big,” the company said in a press statement.
“Good customer service is not an accident. It is learned. In a smaller market, the key to keeping your market share and revenue lies in your ability to keep customers and build repeat business,” the company said.
For more information on the seminar, contact email@example.com or call 09158677117. (PR)
Published in the Sun.Star Cebu newspaper on July 20, 2012.