New firm targets contact center, IT service jobs

SEEING potential to grow business in the country, an Australian investor has partnered with a group of Filipinos to put up a diverse outsourcing company in Cebu.

One Global Support Business Solutions formally opened their 320-square-meter facility yesterday at the Crown 7 IT Building along Juan Luna Ave. They will cater to medium-sized businesses overseas looking to outsource customer service, IT and web-based services and other back office operations.

One Global Support director Jeff Hausler said he sees a huge potential for business to grow in the Philippines and believes in the talent available to proceed with the venture.

He has partnered with business process outsourcing veterans Kino Sarabosing and wife Shawee Sinajon to put up the company, which hopes to fill 120 seats for these contact center and outsourcing jobs. They will also be offering language courses in the facility.

Hausler and the local team, aided by human resource director Bennet Cabaron and client services director Pablo Jesus Celso, began conceptualizing One Global Support in July 2012.

Hausler is confident in his investment, saying the Philippines has seen much growth in recent years that the more developed countries have not.

He said what makes the Philippines a good place to start a business is the entrepreneurial spirit among Filipinos. “The expertise in the Philippines is amazing.

They don’t realize yet how much potential there is,” he noted. He prefers Cebu to Manila because it is less crowded.

An accountant, Hausler has worked in Australia, Papua New Guinea and in the Philippines. He was awarded the hospitality hall of fame award in Gold Coast, Australia for his Shogun Japanese Restaurant and worked for a 700-acre coffee plantation, a transport company and the export and import of wholesale food.

He believes his experience in different industries will be useful to the new company in gaining contacts abroad.

One Global Support founder and managing director Sarabosing, for his part, rose from the ranks in the country’s business process outsourcing industry, bringing into the business 10 years of experience and another 12 years from his wife, Shawee, who serves as One Global Support’s director of administration and infrastructure.

They currently have 20 employees doing customer support and web development but they expect to fill up to 120 seats toward April. They are looking for IT telecommunication technicians, operations supervisors, day shift telemarketers and online ESL teachers.