Globe online community hits membership milestone-A A +A
Sunday, October 13, 2013
GLOBE Community, the online community of Globe Telecom, has reached another breakthrough as its membership now exceeds 10,000 just after six months.
The milestone makes Globe Community the fastest growing online telecommunications community in the country and one of the fastest in Asia, said Chris Lipman, Head of Globe Customer Experience.
Members of Globe Community reached the 10,000-mark on Sept. 17, coinciding with the telecommunication company’s 9/17 celebrations to mark the launching of The Globe Tower, its new corporate headquarters in Bonifacio Global City.
“This is a fitting end to Globe Telecom’s 9/17 celebrations. Since we launched Globe Community in March this year, membership has been rapidly growing, with 25 percent active users compared with only 10 percent industry benchmark,” noted Lipman.
A first in the Philippines, Globe Community (community.globe.com.ph), is an online customer support channel where customers are empowered to help other customers.
It allows Globe subscribers or potential customers to interact, discuss and resolve Globerelated concerns and topics on the digital space.
According to Lipman, more and more subscribers are turning to Globe Community for answers to product, promo or customer service questions enabling members to find solutions and answers to commonlyasked questions quicker and easier.
The forum further provides an avenue for interaction among Globe and nonGlobe subscribers for knowledgesharing and communitybuilding.
“The value of having more members is that subscribers gain more insights on Globe-related concerns and inquiries and there are more people to share opinions with, more people to get to know and build relationships with,” Lipman said.
As Globe Community is not exclusive to Globe subscribers, non-Globe subscribers who are interested in helping others with generic concerns such as mobile phone configurations or tablet set up can also join. (PR)
Published in the Sun.Star Cebu newspaper on October 14, 2013.