The iStore service advantage

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Sunday, February 16, 2014


THE advantages of using iStore Service Centers over an independent shop include the use of Apple-mandated policies and procedures.

iStore is an Apple Authorized Service Provider (ASP) with multiple branches nationwide and with a proven track record of high customer satisfaction ratings for repair services and exclusive access to genuine Apple parts, iStore can deliver quick, efficient repairs and an easy, straightforward customer experience.

iStore employs Apple-certified technicians, who complete regular Apple training and assessments, so customers can be confident that they're getting help from qualified, experienced professionals. iStore's facilities and equipment are all Apple specified and approved.

When iOS devices are serviced at iStore, technicians use a centralised database to verify device information as well as to perform iOS diagnostics on the device.Because of this centralised database, no matter which branch of iStore a customer takes the units to, the technician will be able to see the service history of the unit as well as its owner's details. Because of this, a few lucky customers were reunited with their lost devices at the start of this year.

“I would like to truly thank the responsible staff members of iStore in Dumaguete who did great job in (helping) recover my stolen item and without their help probably I could never get my item back," says Benhman Azimi, an iStore SM customer who reported his iPad stolen in Cebu last year.

"Second I would like to thank iStore because of its fantastic chain of support and connectivity of outlets which helped me to find my item in another outlet other than where I reported the incident. Great work iStore!”

"At iStore, our staff's sense of responsibility goes beyond just fixing products. We want to take our customer's Apple service experience to another level and one of our policies is our zero-tolerance policy for theft," says Kenny Tan, Service Manager of iStore. "We want our customers to get the most from their technology investment and our knowledgeable Apple-focused professionals will ensure that their Apple products are in safe hands."

iStore also offers services like MRI diagnostics for Macs, professional packaging of items, data transfer and recovery, product upgrade and support, and onsite deployment and installation.

iStore is an Apple Premium Reseller and Apple Authorized Service Provider with branches in Cebu, Cayagan de Oro, Iloilo, Bacolod and Dumaguete. Go to www.istore.ph for more information.

Published in the Sun.Star Cebu newspaper on February 17, 2014.

Lifestyle

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