Council invites local airlines to shed light on plaints

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Sunday, April 22, 2012

THE Cebu City Council wants representatives of local airlines to shed light on their promotional fares amid growing complaints.

Councilor Alvin Dizon, who wrote the resolution inviting them to a public hearing, said representatives of Cebu Pacific Air are scheduled to appear next month. They have yet to schedule the representatives of the other airlines.

He said airlines should explain why only the sale rate is prominent in their advertisements, but the tax, seat reservation and baggage fees are hidden.

He clarified he is only concerned with truth in advertising because he doesn’t want the Cebuano-riding public to be deceived.


Dizon also wondered why their promotional rates change every minute.

He observed that airlines are mum when it comes to charges for no-shows or allowing ticket re-bookings but at a higher price.

In his experience, the councilor said he noticed that insurance and seat reservations, among others, are included in the fees even if these aren’t mandatory.

“So, ubay-ubay gyud ta unya ug ipangutana nila (We will have a lot of questions for them) during the public hearing, which will start on the third week of next month,” Dizon said.

He said the airlines should give their side, in the spirit of transparency and full disclosure.

The council also supported the call of the Department of Trade and Industry (DTI) to subject local airlines to transparency and full disclosure regulations to protect the public.

It joined the DTI in urging the Civil Aviation Board (CAB) to come up with a new circular, incorporating the council’s concerns.

The CAB is tasked with approving the fares of local airlines, including the granting of promotional fares.

Published in the Sun.Star Cebu newspaper on April 22, 2012.

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