Woman slips, sues hotel-A A +A
Friday, October 11, 2013
A BUSINESSWOMAN from Cebu City sued a five-star international hotel chain for P1 million damages for alleged failure to ensure the safety of its guests.
Elsa Go, of Sundance Court in Barangay Banawa, filed the complaint for damages before the Regional Trial Court, accusing Marco Polo Plaza Cebu of negligence, which allegedly caused severe fracture in her right foot.
Also named defendants were Cathay International Resources Corp., the owner of Marco Polo, and Johannes Hauri, the hotel’s general manager.
In a statement, hotel manager Julie Najar said they were aware of the case since they also received a letter from Go’s lawyer.
“The hotel has precautionary measures in place to eliminate the risk of accidents. We offer umbrellas, valet service and the parking lot is well lit,” Najar pointed out.
She said it was raining hard on the night of the accident.
Mrs. Go, she explained, walked to the parking lot and when she slipped in the rain, the security guard, who saw her, offered the services of the hotel’s nurse-on-duty.
“However, the offer was declined and the complainant drove off. We are sorry that our
offer to assist was refused,” said Najar.
In her complaint, 59-year-old Go said she and her husband, decided to go home after attending a birthday party at the Marco Polo at around 9:30 p.m. on June 28, 2013.
While walking “slowly and carefully,” Mrs. Go slipped in the steps of the parking lot due to its “extremely slippery surface.”
No one in the vicinity was reportedly around to help Go. Her husband had to leave her to look for hotel personnel who could assist her.
The husband saw a guard and asked him to assist his wife who was seriously injured.
The couple went to Chong Hua Hospital where Mrs. Go was examined to have sustained severe fracture in her right foot. She was also advised by the doctors to rest for two months.
Mr. Go called the hotel about the incident, but was told to wait for the result of X-ray.
On July 2, 2013, Mr. Go talked to Victor Alcantara, Marco Polo front office manager, and the latter told him that it was not the hotel’s fault that his wife slipped in the parking lot.
Alcantara reportedly told Mr. Go that caution signs are installed all over hotel’s premises to warn its guests.
“Mr. Alcantara...even arrogantly, rudely and sarcastically retorted if Mr. Go wanted payment out of the incident, they are adding insult to injury,” the complaint read.
Published in the Sun.Star Cebu newspaper on October 11, 2013.