DOTC sets up help desk to aid holiday passengers-A A +A
Thursday, October 31, 2013
AGENCIES under the Department of Transportation and Communication (DOTC) will set up help desks in airports, seaports and bus terminals starting today until Nov. 3 to assist passengers who are traveling to observe All Saints’ Day and All Souls’ Day.
Mactan-Cebu International Airport Authority (MCIAA) General Manager Nigel Paul Villarete said the help desks will respond to queries and/or receive complaints and suggestions from the public.
In a meeting yesterday, Villarete, who is also chairman of DOTC’s Regional Management Council (RMC), said the help desks at Mactan airport will also serve as DOTC’s action center and will be manned jointly by personnel of the MCIAA Public Affairs Office, Airport Police Division and the Medical Division.
The RMC is composed of MCIAA, Maritime Industry Authority (Marina), Cebu Port Authority (CPA), Philippine Coast Guard (PCG), Philippine Ports Authority (PPA), Land Transportation Franchising and Regulatory Board (LTFRB), Land Transportation Office (LTO) and Civil Aviation Authority of the Philippines (CAAP).
The help desks at the seaports will be manned jointly by CPA, Marina, PCG and PPA.
Those at the north and south bus terminals will be manned jointly by LTFRB 7 and LTO 7.
President Benigno Aquino III has ordered all government authorities to ensure the safety and security of all people traveling during the long weekend ahead.
LTFRB 7 Director Ahmed Cuizon said they will allow bus companies to ply outside travel lines provided they will secure special permits. So far, LTFRB 7 has issued 14 special permits.
Cuizon said LTFRB 7 and LTO 7 had conducted a joint road worthiness test of all buses to make sure than these are not defective.
Cuizon also urged the CPA to prevent the overcharging of fares by taxi drivers and suggested to CPA to allow more taxis to enter the ports so passengers will not anymore go outside the port area.
On bus terminals, Cuizon said the management of both Cebu South Bus Terminal and Cebu North Bus Terminal are ready to implement their respective contingency measures.
Col. Oscar Lopez, CPA manager for port security and safety, said they will allow taxi drivers to enter the ports provided they follow port rules and regulations.
Lopez also said that while passenger terminals were damaged by the earthquake last Oct. 15, they just cordoned the damaged portions and that areas that were not affected can still accommodate passengers.
Commodore William Melad of the Philippine Coast Guard Central-Eastern Visayas Command, said that they are coordinating with Marina, Philippine Ports Authority and CPA in providing safe passage of the observers of All Saints’ Day and All Souls” Day.
Published in the Sun.Star Cebu newspaper on October 31, 2013.