Call center agents file case vs. firm

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Sunday, January 12, 2014


THE Department of Labor and Employment (Dole) yesterday said some of the workers of call center Leadamorphosis have already submitted their affidavits, which are ready for the filing of illegal dismissal cases before the National Labor Relations Commission (NLRC).

This developed amid calls of the Inter-Call Center Association of Workers (ICCAW) for Dole to assist some 120 call centers workers who have been laid off after the abrupt and allegedly illegal closure of Leadamorphosis, a business process outsourcing (BPO) company on Escario St., Cebu City.

Dole 7 Assistant Regional Director Lilia Estillore said they will meet with the association of IT-BPOs in Cebu to ask them if they can absorb those affected by the Leadamorphosis closure.

Estillore said they may also conduct a job fair and provide livelihood assistance to the affected workers.

She said Dole is now inquiring on who are the owners of Leadamorphosis and why they closed their business.

Marnick Unabia, a member of ICCAW and one of those affected workers, said the Leadamorphosis management suddenly closed the business last week without giving them their salary covering the period Dec. 16-31, 2013.

The company also did not remit the mandatory premiums for Social Security System (SSS), Philhealth and Pag-Ibig Fund.

Estillore likened the Leadamorphosis case to what happened to Direct Access Call Center at I.T. Park, which suddenly closed last year, leaving 600 employees without jobs and unpaid salaries.

She said they were lucky that Dole was able to negotiate with Direct Access’ partner in the United States to send P10 million to pay the workers.

Estillore confirmed the statement of the National Conciliation and Mediation Board (NCMB) Director Edmund Mirasol to require call centers to deposit with Dole funds equivalent to one month’s salary of all the workers.

However, Estillore said it did not materialize because there is no law to this effect and that it may also discourage other BPO companies to invest.

Published in the Sun.Star Cebu newspaper on January 13, 2014.

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