SkyCable vows faster service with new customer care center

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Friday, June 10, 2011


TO FULLY meet customers' satisfaction in a more accommodating ambience with spacious parking, the Sky Customer Care Center opened its doors to their valued customers at their new location in the heart of downtown area on Wednesday.

More than the usual customer care center where clients come and go for their queries and complaints, the center offers what customers need at Unit 7A of the City Triangle, fronting Philippine Red Cross.

"We will be giving customers what they deserve like faster processing of service requests," Skycable sales and marketing staff Rex Delmo said.

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He said that among the services offered at the center are cable and broadband application, upgrade and downgrade request and subscription payment and queries and demonstration for cable and broadband products. All these, he said, can be attended to "as fast as five minutes."

Since July 18, 2010, Skycable has been offering three customer-friendly basic cable packages to choose from -- the Skycable 280 with 61 channels, Skycable 499 with 62, and their Skycable Silver for only P780 with 84 channels.

Variety of spectacular sports features and instant premium items are waiting for Skycable Silver subscribers with their latest promo of Game Time Plus.

Game Time Plus is open to Skycable subscribers who subscribe from May 7 to June 30, 2011. New subscribers will receive an instant premium items from ESPN Star Sports upon subscription.

Customers with Skycable 280 and Skycable 499 will also be given gifts and prices if they avail of cable TV package by adding channels via Skycable Silver for as low as P20 per channel per month through Skycable Select.

The best thing about Skycable Select is that subscribers have the power to tailor-fit their cable TV line up based on their viewing preference and budget. That is by adding channels according to what they want.

"Prices differ according to channels available. There are channels for P20, P50, P100, P150, P250, P350 and P800 per month," Delmo said.

Skycable also offers value-adding services to all Skycable subscribers, the Skybroadband.

"Our Skybroadband is the fastest Internet service with download speeds of up to 12 mbps. However people with no Skycable but has internet connection can also avail our broadband by installing 1mbps and 2mbps for only P1000," Delmo said.

Published in the Sun.Star Davao newspaper on June 10, 2011.

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