New DLPC system allows clients to inquire bills through SMS

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Friday, March 30, 2012

THE Davao Light and Power Company (DLPC) launched Friday its ASKDLPC Bill, a 24-hour text broadcast service that will make billing inquiries more convenient for Davao customers.

DLPC assistant vice president for corporate communications and branding Rossano C. Luga said with the new system the company is providing, customers can now inquire the balance of their monthly electric bills through SMS service or text messaging.

"We have database. Our computer will be able to find out if the account ID is valid or not," Luga said of the new system.


The application of the new technology is in line with the company's desire to improve customer service. It can be recalled that four years ago, the power firm launched Bill in Braille for the visually challenged subscribers.

Luga said all DLPC subscribers can pay their bills even without the utility bill.

He added that most of their callers reached their hotline service for bill inquiries, and the launching of this new service can, in some ways, lessen inquiries through its hotline.

Luga, however, warned customers that they must protect their respective account IDs to prevent other customers from using it.

"You, as the holder, should protect the privacy of your own," Luga said, adding that they don't have any control in terms of regulating the security of account IDs the moment this new service starts operating.

In using this service, customers must key in ASKDLPC BILL ACCOUNT ID and send it to 09229993572 for all Sun, Globe, and TM subscribers and 3913572 for Smart, Talk 'n Text and Red Mobile subscribers.

Upon the inquiry, subscriber is charged P1 for every successful transaction. The response is on the account of DLPC.

"The electric distribution company hopes to provide added convenience for its customers through this text messaging service by saving customer's time and money from calling the Davao Light Call Center or from visiting the offices just to inquire how much their bill is," DLPC said in a statement.

There's no limit to the number of accounts that can be inquired using a single cell phone number, according to Luga.

By April, DLPC will also launch the ASKDLPC Outage service.

Luga said the system will allow the power firm to respond quickly to the concern of their customers in terms of electric outages at anytime.

Published in the Sun.Star Davao newspaper on March 31, 2012.


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