PH AirAsia reduces Clark-Puerto Princesa flights

PHILIPPINE'S AirAsia will be repositioning its flight frequencies from Clark International Airport to Puerto Princesa from 7 times weekly to 4 times weekly effective September 1, in a business decision due to the current low season as well as part of the airline’s preparations for further growth.

The Clark-Puerto Princesa route was introduced in April as the third domestic route for Philippines' AirAsia, after the provinces of Davao and Kalibo which were introduced in March.

Philippines' AirAsia will now operate the Clark-Puerto Princesa route on Monday, Wednesday, Friday and Sunday. Flight timings for this route remain unaffected by this reduction of frequency.

Guests who are affected by this change will be offered three options: a full refund of their flight bookings OR a credit shell of the value of their flight bookings which is valid for three months OR an option to change their flight date without any costs, subject to availability.

An email will be sent to the affected guests' registered member email account with a link to AirAsia's Flight Interruption System from 8th August onwards, where they are able to select their preferred service recovery option. Affected guests will also receive an SMS notification of the frequency reduction.

Guests who do not receive any notification after three weeks are advised to tweet AirAsia at twitter.com/AskAirAsia, or reach us via Live Chat, submit an Online Feedback Form or walk in to any of our AirAsia Travel & Service Centers located in SM North EDSA in Quezon City, Mall of Asia in Pasay City and in Gaisano Mall in Davao City, or contact our call centres at +632 588 9999 with their booking reference numbers and contact details in hand. (PR)