DTI to bizmen: No return, no exchange policy is a violation-A A +A
Wednesday, September 18, 2013
THE Department of Trade and Industry (DTI) in Davao Region has reminded establishments that adoption of No Return, No Exchange (NRNE) policy is a violation of the Consumer Act of the Philippines.
It has been noted that complaints have been received by DTI-Davao regarding some stores which are implementing NRNE policy.
DTI-Davao Regional Consumer Welfare and Trade Regulation Division chief Rachel Remitio said adopting the NRNE policy by establishments might send a misconception among consumers that defective products can't be returned.
"Our country's Consumer Act provides for the protection of consumers from the products and services that are being availed of. Thus, if they are not happy with the products or services that they paid for, they always have the right for redress," she said.
But Remitio said that consumers can only return the defective item provided that such was due to manufacturing limitations and not by personal misuse.
"Hindi pwedeng isasauli mo ang nabili mong produkto dahil nasira mo ito o dahil gusto mo lang palitan at nagbago ang isip mo," she said.
Remitio explained that replacement of defective products is only applicable if those were bought brand new. Apart from replacement, repair or refund can also be considered during the mediation process.
Remitio added that while consumers have eight basic rights -- right to basic needs; right to safety; right to information; right to choose; right to representation; right to redress; right to consumer education; and right to a healthy environment -- they also have five major responsibilities.
These responsibilities are: critical awareness (Ask questions on the quality, use, and prices of goods and services); action (know your consumer rights); social concern (care for senior citizens and persons with disabilities); environment awareness (help and maintain a clean environment); and solidarity (join consumer organizations and be heard as a consumer). (PR)
Published in the Sun.Star Davao newspaper on September 18, 2013.