Managed services seen as new trend in IT industry-A A +A
Thursday, September 26, 2013
WITH the increasing sophistication and fast evolution of technology, the managed services business is seen as a growing trend in the information technology (IT) sector.
"Companies now are finding it challenging to maintain their IT infrastructures," said MDI Inc. president and chief executive officer Jennifer S. Ligones in an interview with Sun.Star Davao during the MDI: Beyond 25 at Marco Polo Hotel Davao.
For instance, she said, that if you upgrade a certain component in the infrastructure, then you might need to upgrade everything else and this may require a lot of hands for big companies. Also with the come and go of talents in this sector, companies find it harder to maintain their infrastructure.
"With this problem, some companies will ask if we can manage their IT assets for them, so we at MDI reached out to our customers to help them in managing their IT assets. In our managed services we can help our customers manage their security and network," Ligones said.
MDI and a prospective client will enter into service level agreement on what are those needed to be managed within their IT department.
With this as an opportunity, they have decided to heavily invest on managed services since it is becoming the trend now among companies.
MDI general manager for Consulting Practice Alan Alipao said the reason companies avail of these services is to lower their capital expenditure, to address staff shortage in their IT department, to keep the core skills, to be competent, and to simplify their management of IT assets.
For local IT companies, MDI has been in the managed services business for the last 15 years.
"We are heavily investing into this right now and we are enhancing our services to address the increasing demand of our customers," said Ligones.
She added that they have invested largely on the tools that they are using for the service of their customers.
"At the end of the day the customers will not mind so much on the tools we use but to us it matters as the technology provider we want a robust system for the team to stick with the service level agreement," Ligones said.
Their staff augmentation currently have 200 employees, and they expect this to grow by 300 at the end of the year. In the next two to three years they hope to have 1000 employees in the managed service by then.
One of the customers they have right now is the Metrobank Card and some multi-national companies.
"It is important that companies to disregard their IT assets since it is a big help to their company. If we cannot focus with the core competence it is detrimental to the business," said Ligones.
Published in the Sun.Star Davao newspaper on September 27, 2013.