PLDT services bog down

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Sunday, January 8, 2012

KORONADAL CITY -- Internet and cellular phone services of telecom giant Philippine Long Distance Telephone Company (PLDT) bogged down on Saturday in parts of Southwestern Mindanao region.

The glitch of PLDT's DSL service started around 9 a.m. and was not restored as of press time.

Cellular calls and text messaging through Smart Communications Inc., a subsidiary of PLDT, were also interrupted almost at the same time the DSL service went puff.


Repeated calls to PLDT's 171 hotline were a test of patience, with people on the other end of the line taking so long to answer.

PLDT has become the dominant telecommunications company in the country after it acquired the 51.55 percent stake of Gokongwei-led JG Summit Holdings, Inc. in the Digital Communications Philippines Inc. (Digitel). The share-swap deal reportedly amounted to P69.2 billion.

Digitel is the 100 percent owner of Digitel Mobile Philippines, which owns the Sun Cellular brand, popular among cellular phone users for its unlimited call and text promos.

The lack of Smart cellular phone service not only angered subscribers, but also retailers of prepaid load.

A storeowner expressed dismay after she had to turn down a customer who wants to buy a P200 amount of prepaid load, because it can’t be loaded to his number.

At noontime, a local radio station here also reported that it was bombarded with complaints from Smart subscribers who were affected by the service disruption.

In General Santos City, it was learned that Smart subscribers can make calls but can’t send text messages.

On the other hand, rival Globe Telecommunications Inc.’s subscribers have not complained of any service disruptions in the area.

Published in the Sun.Star Davao newspaper on January 08, 2012.

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