AIMED at improving its policies, programs, activities and projects, the Department of Public Works and Highways (DPWH) is ready to accept complaint, query or suggestion on any DPWH-implemented project nationwide from the public.
This after Public Works Secretary Mark Villar recently launched a 24/7 Secretary’s Hotline that is ready to receive calls from the public.
"DPWH Projects are projects of the Filipino people. We're asking for the help of every Filipino in ensuring that the projects are implemented well and at the right quality,” he said in a statement.
He added, "It has been almost a month since I assumed office. As promised, we now have a 24/7 hotline (165-02) available to hear your feedback on how our agency can improve its policies, programmes, activities and projects."
But, the DPWH chief warned against possible abuses.
"Prank callers will not be tolerated. Allow us to do our job well," he said.
Villar said this is only one of the mechanisms that would be put in place to ensure transparency of operations within the department.
"President Duterte's instruction is clear – Get rid of corruption. Make information accessible to the People," he added.
Aside from the hotline, the public may also text their feedbacks to 2920. (FP/Sunnex)