AirAsia suspends Clark flights

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Monday, September 16, 2013


CLARK FREEPORT -- The Philippines’ AirAsia has announced the suspension of its flights to Davao, Kalibo, Taipei and Hong Kong from Clark International Airport effective October 9, 2013.

Clark-Hong Kong flights, however, will resume from December 20, 2013 to January 6, 2014 to cater to the demands of the Christmas holidays.

Maan Hontiveros, chief executive officer of Philippines’ AirAsia, said the temporary suspension will be implemented to manage costs following the recent grounding of Zest Air by the Civil Aviation Authority of the Philippines (Caap).

This has affected many factors and forced the airline to allocate necessary resources such as aircraft and crew that is critical to ensure its recovery, said Hontiveros.

“Right now, we need to focus our resources to support Zest Air where we have significant economic interest, and we believe in Zest Air’s potential with their Manila-based operations,” she said.

Philippines’ AirAsia holds a 49 percent in Zest Air, a low-cost carrier operating in Ninoy Aquino International Airport (NAIA).

Zest Air will be carrying the AirAsia brand once it is approved by the Caap, Hontiveros said.

Affected passengers will be notified of the route suspension via their registered member email and text accounts.

An AirAsia customer service representative will also call each affected guest on the options.

AirAsia urged all guests to keep their email addresses and mobile numbers with their country code prefix updated in their AirAsia member profiles to ensure that the airline can reach them for assistance.

Affected guests going to Kalibo and Davao will be able to choose among the following options:

1) One-time transfer, at no extra cost and subject to availability, to an earlier flight of the same route

2) One-time transfer, at no extra cost and subject to availability, to Zest Air flights of the same destination from Manila (NAIA Terminal 4)

3) Conversion of the value of the total fare to an online credit shell with a validity period of 180 days

4) Full refund

Meanwhile, affected guests bound for Taipei and Hong Kong will be offered the following:

1) One-time transfer, at no extra cost and subject to availability, to an earlier flight of the same route

2) Conversion of the value of the total fare to an online credit shell with a validity period of 180 days

3) Full refund

Affected guests who did not receive any notifications are advised to call +632.7422742, and access an eForm through http://www.airasia.com/my/en/e-form.page with their booking reference numbers and contact details at hand.

Published in the Sun.Star Pampanga newspaper on September 16, 2013.

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