NHMFC expands ISO certification

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Saturday, April 26, 2014


MABALACAT CITY -- The National Home Mortgage Finance Corporation (NHMFC) has expanded its International Organization for Standardization (ISO) 9001:2008 certification 9001:2008 certification for its Borrower Counseling System, Vice President Jejomar Binay said Saturday

Binay said NHMFC was awarded ISO 9001:2008 certification for its accounts servicing divisions for Rizal, National Capital Region, and Luzon.

The NHMFC was originally awarded ISO 9001:2008 certification for the Rizal Division in March 2013 after passing after passing the two audit stages conducted by ISO third party auditing firm TUV SUD PSB Philippines, Inc. in December 2012.

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“As the chairman of the government's housing agencies in the country, it is a heart-warming experience to have a team that continues to effectively work and participate in nation-building and providing attention to the primary needs of every family,” the Vice President said during the awarding of the expanded certification.

Binay is the chairman of the Housing and Urban Development Coordinating Council (HUDCC) and chairman of the board of the key shelter agencies under HUDCC, including NHMC.

The housing czar lauded NHFMC president Felixberto Bustos, saying NHMFC's responsiveness in excellent customer service through the years has helped pave the way towards housing opportunities for everyone.

“The much coveted ISO 9001:2008 certification awarded to NHMFC is proof that you continue to show your strongly dedicated efforts and commitment in addressing the needs of your clients,” he said.

ISO 9001:2008 specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements.

The organization should also aim to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

NHMFC is currently working on being the certification for its litigation and securities and mortgage custodianship divisions.

Meanwhile, to further improve services for its clients, Binay said NHMFC is also considering tapping telecommunications companies as collection service partners.

“There is a proposal to partner with Smart Communications or Globe Telecom for NHMFC’s electronic payment services,” the housing czar said.

“Given that most Filipinos are using mobile services, this will make it easier for NHMFC clients to pay their monthly amortizations,” the Vice President added.

The proposal is currently awaiting board approval.

Published in the Sun.Star Pampanga newspaper on April 27, 2014.

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