|
Saturday, August 13, 2005
Firm helps call center employees keep jobs
Insufficient understanding of what is real in a call center job is one reason a number of workers quit despite the high compensation.
“People work at a call center without having a realistic view of the
kind of work they are into. They go through some kind of culture shock that makes them decide to quit,” noted Jay Roderick Rabin, training officer of Right Training and Human Resources, Inc., in an interview last Thursday.
“We want to address this concern and minimize untimely resignations,” he said.
Right Training and Human Resources, Inc. is a Cebu-grown training and placement center that focuses on producing call center professionals.
Rabin said they equip their students improve communication skills, learn about American culture and geography, customer handling skills and address regional accent and cultural issues.
“Our edge is that our modules were created by professionals who once worked in call centers. We know what is needed and what areas need more improvement in making our applicants qualify and be competitive in their job,” Rabin added.
Aside from workers quitting their jobs, low acceptance rate is also a concern. Only two or three percent of total number of applicants could qualify in most call centers. This is a big concern for call centers that they are committed to address, Rabin said.
Proper training could generate a number of jobs while it helps the call center industry, he added.
Since it began operations in January, the firm has produced 30 graduates. (ALC)
(August 13, 2005 issue)
Write letter to the editor.Click here.
Join the Sun.Star message board.Click here. |
|
[return to top]
[home]
[network page]
|
LOCAL NEWS
BUSINESS
OPINION
SPORTS
LIFESTYLE
FEATURE
SUPERBALITA
WEEKEND
|
