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Monday, October 10, 2005
Check benefits of call centers, councilor asks
WITH an increasing number of graduates seeking jobs in call centers, the Cebu City Council asked the labor department to make sure that call centers in the city protect the workers’ right to humane working conditions.
The council asked the Department of Labor and Employment (Dole) 7 to pay more attention to the female workers of such establishments, particularly those who work on graveyard shift.
In a resolution, they also pushed for free medical check-up and transportation services for call center workers, the number of which has reached around 96,000 across the country.
Councilor Edgardo Labella noted that majority of these workers are women.
He added that concerned government agencies should ensure the protection of the welfare of call center workers especially since the industry is expected to bring in billions in revenues.
For 2005, the projected revenue of the call center industry nationwide, including Cebu City, is P1 billion.
At least 13 call centers have been put up in Cebu.
“The rising number of women workers in call centers in the city undeniably need some attention considering that the graveyard-shift based work pattern tends to expose them to health or security risks,” Labella said.
The council approved last Wednesday a resolution urging Dole to remind the area managers of the call centers in the city “that the need to adapt to the changing requirements of their business also calls for the protection of the rights of workers to humane working condition.”
Labella said employees who work on graveyard shift should be given free medical check-up to ensure fitness for night work.
The council also suggested the adoption of compressed or flexible working time arrangements. (LCR)
(October 10, 2005 issue)
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