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Friday, January 20, 2006
STI to convert campus into call center at night
Information technology school System Technology Institute (STI) has jumped on the bandwagon.
It plans to begin its call center operations next month.
STI plans to transform its 80 campuses all over the country into call centers at night.
STI chairman Monico Jacob said the new venture would allow the institution to help the government in its job generation program and provide employment to its graduates as well.
STI is party to an agreement that was signed between the Jobs Generation Office of the National Government, California-based solutions provider Five9 and the John F. Kennedy (JFK) Center Foundation Philippines.
Second capital
The agreement seeks to increase employment activities in the information and communications technology (ICT) sector and install the Philippines as the world’s second customer care capital after India.
The partnership was forged to develop 400 to 500 small- to medium-sized call centers in the countryside that will generate 88,000 jobs by 2008, said former Presidential Management Staff chief Rigoberto Tiglao in a statement.
Under the agreement, the government will provide the policy environment; Five9, the technology; JFK, the training for call center agents; and STI, the infrastructure and manpower.
Venture
The agreement has led STI to venture into the call center industry.
“We are going to awaken those (campus) computers at night and use them to help secure employment for our students first and the public in general. Once established, these call centers are expected to create at least 4,000 seats,” he said.
“The idea is to bring affordable education to the students and employment to the people,” he added.
Pilot
STI will start the pilot call center at the STI Makati campus and replicate the program in other campuses nationwide with-in the year.
STI has three branches in Cebu located in Lahug and Labangon, Cebu City and in Mandaue City. This means three more call centers will open in Cebu within the year.
Cebu has more than 10 existing call centers. These include Sykes Asia, eTelecare, Convergys, PeopleSupport, Teradyne, Bigfoot Global Solutions, Western Wats, Touch Asia and Calltech.
Jacob said STI’s plan to join the call center industry affirms the school’s confidence in the strength of the Philippines as a hub of the $100-billion global customer care operations
Under STI’s agreement with Five9, JFK and the government, 80 centers will be put up in STI facilities, each with a minimum of 50 seats. (JBN)
For Bisaya stories from Cebu. Click here. (January 20, 2006 issue)
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