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Wednesday, February 15, 2006
PC maker opens call center in RP
MANILA - Dell, the world’s largest producer of personal computers, said yesterday it has begun operations at its call center in the Philippines.
The call center, which provides customer and technical support to Dell computer users abroad, received its first inquiry from the United States last Monday when its initial 167 employees started work in a suburb in Manila, a Dell statement said.
Bigger staff
Dell plans to increase its staff to 700 shortly, it added.
The company said it chose the Philippines for the center “primarily because of the strong language and communications skills of its workforce and a robust telecommunications infrastructure.”
The Philippines, with a large, educated, English-speaking population, has emerged as a major location for call centers and business process outsourcing with this sector generating estimated revenues of $1.12 billion last year.
Meanwhile, Davao business leader Joji Ilagan Bian revealed her firm will be opening a call center in the city this summer.
Small firms
She said the company, which will begin with 20 seats, will cater to the needs of small companies in the US.
Bian said the call center would eventually target 200 seats but would work out its first 20 seats in April.
The firm will make each recruit undergo a 120-hour training, she added.
“We discovered that Manila-based call centers source out their workers in the provinces,” she said.
She said she saw the need for a training school to train residents about call center work.(AFP/Sunnex)
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