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Wednesday, April 05, 2006
Firm helps Pinoys acquire passports
Safe and quick renewal and delivery services through the convenience of a phone call.
This is what the Department of Foreign Affairs (DFA) with citizen service partner, Pilipinas Teleserv Inc., have been providing passport applicants for five years now.
Launched in 2001, DFA Passport Direct has already processed over 380,000 passports and has assisted more than one million Filipinos with necessary information on passport requirements and renewal through its door-to-door pickup and delivery service, 24-hour accessibility and nationwide coverage, made possible through its 737-1000 hotline.
“Pilipinas Teleserv, through DFA Passport Direct, complements the services that (of) our department, especially in providing quality services to passport applicants,” says Foreign Affairs Acting Assistant Secretary Domingo Lucenario.
Hassle-free
DFA Passport Direct offers hassle-free services for passport applicants. A client simply dials 737-1000 and a DFA Passport Direct customer care officer takes all pertinent information about the customer.
Requirements, including old passports, are picked up from the client’s address. DFA Passport Direct processes the application and within six to eight working days, a new passport, together with the old one, is delivered to the client.
The service is also available online at www.-passport.com.ph. (PR)
For Bisaya stories from Cebu. Click here. (April 5, 2006 issue)
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