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Thursday, August 10, 2006
Firm offers to train yuppies applying for call center posts
The growth of the call center industry in Cebu has given birth to training centers that aim to increase an individual’s chances of landing a job in a sector that is known for above-average salaries.
Learning Elements for Advanced Development (Lead) Career Mover was established with the same goal.
“We are not a call center. We are here to enhance the skills of individuals to motivate them in their chosen profession,” said Eric Lasala, Lead Career Mover chief executive officer.
At the inauguration of Lead’s office in Cebu City last Tuesday, Lasala stressed that the training center is ideal for new graduates and young professionals aiming for a career in a call center.
But he said the center, in general, aims to provide employment to those they train and “put them in a specific space where they are best fitted, not necessarily in a call center.”
“We focus on all aspects, from recruitment to hiring. It’s also important that they know how to carry themselves in an interview,” said Jerry de Leon, general manager for Lead Career Mover.
After its soft opening last July 26, Lead began training around 18 individuals whose ages range between 21 and 25 years old.
“We see more enrolling for the next batches,” Lasala said.
De Leon said Lead accepts applicants from 18 to 50 years old “as long as they’re trainable and willing to learn.”
For P2,000, one can avail of 28 hours worth of training, equivalent to up to eight days.
Lasala said the number of students per class is limited to “ensure that we (are able to) closely monitor the development of each student with direct supervision of our competent trainers.”
Equipped with facilities similar to that of a call center, the program includes call center agent training, good customer service, English proficiency and handling interviews.
Barely a month after Lead began operations, de Leon said he is “happy with the results.”
“Our passing rate is 80 percent but, so far, 85 percent of our students (have) qualified to the standards set by call centers,” he said. (MMM)
For Bisaya stories from Cebu. Click here. (August 10, 2006 issue)
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