Basically, any time a manager tells you that your account is being credited, or won't be charged, your debit/credit account will still be charged monthly (sometimes twice).
I originally wanted them to reverse the charges, but the manager told me it is such a corporate hassle (why?), and flat-out refused!
It happened to me three times, with two different managers.
I tried to cancel the membership before I left to come home, but the manager, who was always on the phone every time I called, was not in the gym the two times I went there.
I sent two e-mails to the address on the manager's business card and got no response.
Going through their local website won't work, and you can forget trying to e-mail the corporate office in England, as it not set up to deal with international queries.
My latest attempt (and last) to get hold of a manager at the Cebu facility got me a promise of an e-mail response.
As I have little faith in that happening, I will go to my bank and tell them to stop paying the gym’s debit requests.
That will teach me to trust verbal contracts.
This is truly a large, faceless corporation, and they hide their mistakes behind it.
To be fair, the place is very nice, modern, clean, and well equipped.
The staff is uber-friendly, even as they tell you that your money is gone, and you are screwed.
In short, I will never walk into that place on my next trip, or on any future trips to Cebu.
