Friday, January 12, 2007 Lead bares plan to establish call center for local firms
A TRAINING center for those who want to find jobs in the business process outsourcing industry plans to establish its own call center this year.
Learning Elements for Advanced Development (Lead) Career Mover general manager Jerry de Leon said Lead plans to open its own call center in August to help facilitate employment of its trainees.
The call center, to be composed of 20 to 30 seats, will service Filipino-based clients.
“We wish to serve Filipinos first before any foreign companies,” he said, but declined to reveal the identity of its clients.
He said the Lead call center will give salaries that are equivalent to those offered by foreign-owned call centers.
“And they don’t have to worry about graveyard shifts since it will follow the Filipino time,” he said.
De Leon also said Lead will hold a two-day job fair, the company’s first, starting today at its office in 5D JL building, Don Jose Avila St., Cebu City.
He said the company aims to find jobs for 80 applicants who will be deployed to different call centers in Cebu, Bacolod and Cagayan de Oro.
“There’s a bigger chance that these hired applicants will be absorbed by different call centers since they will also be trained,” de Leon said in an interview yesterday.
He said hired applicants will undergo six days of free training on communication skills enhancement, American geography and accent, call handling, active listening and sales.
Job fair
The training will increase an applicant’s chance of being hired, he said.
During the job fair, which will be on a “first come, first served” basis, each applicant will undergo a 20-minute communication skills assessment and typing exam. Results will be released right after the tests.
Lead will be accepting applicants between the age of 18 and 50 years, have completed at least second year in college, proficient in basic computer applications, willing to work on graveyard shifts, and possess excellent customer service skills.
Lead Career Mover, which began operations in August last year, said it aims to enhance the skills of individuals to motivate them in their chosen profession, “not necessarily in a call center.” (MMM)
