Monday, July 02, 2007 Call Center Academy opens branch in Cebu
THE Call Center Academy (CCA), the pioneer in competency building and training for call centers and business process outsourcing (BPO) industry, is now in Cebu. Its branch in Cebu is located along Mango Avenue.
Kristelle Ong, managing director of CCA Cebu, said CCA aims to support small and major call centers as well as call center applicants through intensive training to applicants.
Ong said that there’s still a wide margin of jobs in the BPO and call center industry that has to be filled.
“We are here to train them to attain a level of competency to make it easier for them to be recruited by these companies,” said Ong. She added that aside from the training, CCA will help back them up during there application.
Jay Yulo, general manager of CCA in Makati, said that based on their statistics, around 35 to 40 percent of the applicants who underwent CCA training were immediately employed by a call center during the first endorsement.
Training time varies from a period of two weeks, eight hours daily or a period of one month or four hours daily. Training rooms are equipped with facilities similar to that of a real call center workplace.
Modules for the training will deal with the following topics: Intensive English, customer service, sales and marketing and American or Western culture and geography.
CCA was established in 2001 with its main office in Makati, Manila. (JSC)
