Thursday, July 12, 2007 RP to remain ‘attractive’ BPO industry
CONTRARY to the belief of some sectors, interest by foreign investors in the country’s business process outsourcing (BPO) industry will continue 10 years from now, an official of call center training agency said.
Glynna Crystal, Call Center Academy (CCA) center manager, said she is “very confident” that the country’s BPO industry will continue to grow, “five, even 10 years, from now.”
She is it is “impossible” for BPO companies to pull out of the Philippines because of the benefits they enjoy in the country. She cited the Filipinos’ proficiency in English, which make them attractive to BPO companies.
Crystal said three years from now, the demand for employment in the call center industry will rise to 1.2 million and the sector will have estimated revenues of $13 billion.
She said as long as there is a pool of workers who have good command of English and technical qualifications, a lot of foreign investors will put up BPO businesses in the Philippines.
As of 2005, the call center sector employed about 112,000 people and made total revenues of $2.1 billion.
Crystal said CCA helps Filipinos, even college level students, equip themselves with skills to be able to land a job in the call center industry.
The CCA was established to respond to the need of the BPO industry for personnel.
Crystal said CCA is the “pioneering call center training” agency in the country and has provided call center companies in Manila and Makati personnel since 2001.
