A FAST food chain has opened a branch in a business process outsourcing (BPO) building to cater to call center employees who are mostly on graveyard shift.
Mc Donald’s Philippines opened a branch at the Cebu Sykes building to make it more accessible to the people working in the area, as well as to the people enjoying the night-life in the neighboring establishments.
Moreover, the company “strives to create a service that provides a balanced active lifestyle for all its consumers in an accessible and innovative matter” through its 24-hour operations that enable Mc Donald’s to “advance with the signs of times and provide quality food service,” the company said in a statement.
Operations
With the nature of the company’s operations, Mary Grace Eje, Mc Donald’s operations consultant, said they project that 70 percent of their clients are call center agents working in the area and from the neighboring BPO firms.
“The company (Sykes) will be hiring more agents by December,” Eje said, so there will be a better demand from the call center employees by then.
With the company’s operation in the area, they were able to gather a lot of good responses from the “laid back homebodies, party night owls,and mostly nocturnal workers, who are more pleased than ever,” as the fast food chain services customers for 24 hours and seven days a week, the statement also read.
Aside from a ready market in the area, Eje is also confident that in two to three years, the clients will increase with the opening of a hotel beside the Sykes building. (TEP)
