Friday, August 17, 2007 CEB increases customer call center capacity
CEBU Pacific (CEB) has established a call center that will accept payments for rebooking transactions.
Passengers can call the 24-hour CEB hotline to rebook their flights and pay for the rebooking fees using their credit cards over the phone.
CEB will also be increasing the capacity of its call center by another 30 percent, beginning Sept. 1, to further improve the airline’s accessibility and convenience.
CEB processes approximately 450 rebooking transactions per day. The ability of its system to accept payments via call center will also help shorten queues in its ticketing offices.
Candice Iyog, CEB vice president for marketing and product, said the company is “the first and only Philippine carrier that allows guests to purchase tickets, make flight changes and accept credit card payments through its call center.”
“Our call center plays an important role in delivering our service to our guests,” said Marvin Cui, director for reservations and ticketing. (PR)
