Friday, September 21, 2007 PeopleSupport, Berkeley Institute ink partnership
PEOPLESUPPORT Cebu, Philippines, a business process outsourcing (BPO) provider that offers customer management, transcription, captioning, accounts receivable management and additional BPO services, announced a recruitment and training partnership with Berkeley Institute.
Berkeley Institute, the call center training division of Berkeley Systems Management, Inc., will provide call center-based training and recruitment services including sourcing of applicants for upper management positions and call center associate positions for customer service and technical support.
Berkeley Institute will also conduct training on communicative reinforcement, contact industry service and BPO orientation, sales, customer service, and technical support to increase marketability and employability of Cebuanos.
With the exhausted number of employable talents for call centers in Cebu City, Berkeley Institute will provide comprehensive support for its roster of partner call centers, which People Support has joined recently.
Berkeley primarily designed its recruitment and training program to meet the standards and needs of the call center industry. The institute will train call center agent hopefuls to build a large pool of certified call center professionals over the next two years.
Berkeley Institute will provide specially designed training modules for basic and advanced education in call center preparation, created specifically for the outsourcing industry.
Certified and seasoned trainers from Cebu with extensive call center experience are expected to lead the sessions at the Berkeley learning center.
Trainers will undergo recruitment and training processes at PeopleSupport’s facilities to gear up for the partnership. Berkeley also developed a fully comprehensive training package designed to keep applicants wholly informed about the contact center industry.
