Wednesday, October 17, 2007 BPO firm mulls 8 expansion sites in RP, will hire more for Cebu office
A business process out-sourcing (BPO) company is planning to open five to eight additional facilities in different parts of the country in the next two years.
Teletech executive director for operations Alejandro Maralit said the expansion is in line with the company’s worldwide growth plans, which will generate about 900,000 new jobs by 2010.
Of the proposed additional facilities in the Philippines, one would be established this year in Tacloban City, said Maralit in a press conference during the inauguration of Teletech Cebu last week.
Teletech has 50,000 employees worldwide and its operations in the Philippines is considered the biggest outside North America, said Maralit.
Teletech Cebu has 1,000 employees which the company hopes to increase to 15,000 by February next year, said Maralit.
The company also plans to increase to 25,000 its total employees in the Philippines by 2009. Teletech has 13,000 employees in 10 offices in the country.
Teletech vice president and general manager for Asia Maulik Parekh said the company’s growth in the Philippines is “the fastest and may go stronger than North America.”
He said the Philippines is among the top three countries, in terms of employment, and is the choice destination for voice BPO services.
He said the Teletech clients are happy with Filipino call agents because of their accents and work ethics.
Maralit said the company’s hiring rate is 12 percent of total applicants. This month, for instance, it hired 150 people for Cebu, he added. (TEP)
