Friday, October 19, 2007 Call center job applicants 'disappointing' - CCA exec
WITH the rise in the number of call centers in Cebu, there is a growing need for qualified individuals who will fill future positions in the sector.
"But available talents are very disappointing," said Honey Crystal of the Call Center Academy (CCA), a training agency.
She said there is not enough pool of labor for the future demand of the call center industry.
The business process outsourcing industry - which include call centers - is expected to generate revenues of more than $3.1 billion and create 1.1 million jobs in 2010.
But Crystal, CCA center manager, said that at pre-sent, only two out of 100 applicants for call center agents are qualified for the posts.
She said that while many applicants know how to speak English, they have a recognizable Filipino accent and lack confidence.
This is why the CCA is offering training for call center agents, Crystal said.
She said CCA wants to become the "foremost provider of skilled and well-trained human resource in the information communication technology (ICT) and ICT-enabled industry."
"(We want) to educate, develop and equip young professionals with the skills necessary to excel and succeed in the competitive ICT-enabled industry," she added.
CCA has been giving trainings since 2001. About 4,000 of its graduates have found jobs in the industry, said a company statement.
CCA also has a Technical Education and Skills Development Authority accreditation. (TEP)
