Monday, May 19, 2008 Talk back: More complaints By Leah Suganob
(THE letter is addressed to Sun.Star columnist Melanie T. Lim)
STRONGLY AGREE with all that you have written, and would like to stress that they (Cebu Pacific) don’t care about CUSTOMERS’ COMPLAINT. I don’t know what Manager Orense is talking about CUSTOMER SERVICE FORM (ONLINE) as their online service itself would prompt you an error message when you avail yourself of the said service.
Alternatively, I had sent my compliant via e-mail (twice) but no response from Cebu Pacific. Not even a simpleacknowledgement from their side that they have read and received my e-mail. (I can furnished said e-mails upon request).
Always, I have been UNSATISFIED with CEBU PACIFIC CUSTOMER SERVICE (online and call centre and even their system in their ticketing office). I purchased a ticket online from Singapore last February for my May 10 flight back to Cebu.
I didn’t get my e-ticket till the middle of April. Can you imagine that kind of SERVICE?!! I WASTED five International Calling Cards (worth $15 each) to follow up my ticket. WORST is their CALL CENTRE!! You need to wait at least 20 minutes before they even pick up your call. And their flights are all DELAYED. If only there was another direct flight to Singapore with the same time, I wouldn’t be taking CEBU PACIFIC. On my way back to Singapore, I am now anticipating another delay!
I would highly appreciate if ORENSE and ALL PERSONS CONCERNED would take necessary actions on CUSTOMERS’ COMPLAINTS.
