Tuesday, June 10, 2008 Airline company says it will improve services
CEBU Pacific Air officials said they will improve the firm’s service amid complaints about the airline’s “lousy services.”
Cebu Provincial Board member Agnes Mapale told Sun.Star Cebu that she talked to officials of Cebu Pacific last week and that the airline company promised to improve its services.
The latest complaint against the company was when passengers bound from Singapore arrived at the Mactan-Cebu International Airport without their luggage.
This was after Cebu Pacific reportedly re-routed about 137 pieces of checked-in luggage on the Singapore-Cebu flight to
Manila.
The passengers arrived at 4 a.m. but their luggage arrived only at 2:30 p.m. last June 5.
Candice Iyog, Cebu Pacific vice president for marketing and product, said the re-routing of the checked-in luggage was due to the aircraft weight limitation.
Iyog apologized to passengers for causing them inconvenience, adding that Cebu Pacific compensated the passengers for their immediate needs.
There has been a suggestion to remove the word Cebu from the company’s name to avoid any negative impression investors and tourists might have on Cebu.
Magpale, also chairperson of the committee on tourism and international affairs, refused to give comment whether she supports the call or not.
Earlier, Magpale also passed a resolution calling on Cebu Pacific to improve its services “so as not to jeopardize the tourism industry of the Province of Cebu.”
Upgrading
By upgrading the airline’s services, Magpale said it will also avert complaints from the public.
Magpale’s motion came after Medellin Vice Mayor Michael Miranda sought the assistance of the Provincial Board following his “very bad” experience with Cebu Pacific.
Magpale said Cebu Pacific’s poor services will affect Cebu’s “delivery of efficient and effective tourism services.”
Magpale said that to protect the tourism industry in the Province, airline companies must improve their customer services and avoid delaying flights. (GMD)
