Wednesday, October 15, 2008 Enovlink Training Center opens
ENOVLINK Training Center (ETC) opens its training rooms at the 3rd floor Angelica Building, Osmeña Blvd.
ETC’s goal is to be the leading provider of top quality English-speaking call center agents with exceptional customer service skills and with a clear and precise focus on their career.
Given that call centers are continually hiring, hundreds of hopeful applicants line up every day for the chance to be assessed and interviewed. At present though, 98 out of 100 fail the initial assessment. These young hopefuls end up as potential employees or near-hires that need additional training. ETC acknowledges the need for competent individuals for this skyrocketing industry.
ETC aims to train these young hopefuls and develop their potential for excellence. Their training program is focused on improving the skills needed to add job performance value and exceed customer expectations. They will equip its trainees through its 100-hour training curriculum, handled by the best and most experienced trainers in the business. Courses covered are: English Language Proficiency, i.e., accent neutralization, grammar and syntax, comprehension and active listening skills. ETC also offers call center 101 skills, i.e., understanding the call center, caller expectations, the American consumer, call management, customer service, and handling difficult customers.
ETC will go the extra mile by providing job preparedness and tips, coaching and mentoring, and most of all, job placement assistance through our partnership with top call centers in the business.
