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Monday, January 16, 2006
STI joins call center industry
A SCHOOL at daytime turns call center at nighttime.
This will be the new venture of System Technology Institute (STI), an information technology school, starting next month.
In opening a call center business, STI will open jobs to its own graduates and even to the general public.
The idea is to bring affordable education to the students and employment to the people.
The 80 STI campuses nationwide, which operate as education and training institutions by day, will be transformed into call centers by night.
Once established, these call centers are expected to create at least 4,000 seats.
"We're going to awaken those computers at night and use them to help secure employment for our students first and for the public in general," Monico Jacob, STI chairman said.
He said they would start the pilot call center in the Makati campus by February and roll it out nationwide within the year.
Jacob said STI's plan to join the call center industry affirms the school's confidence in the strength of the Philippines as a hub of the $100-billion global customer care operations.
STI recently had a partnership with the California-based solutions provider Five9 and John F. Kennedy (JFK) Center Foundation to provide world-class training to Filipino students wanting to work in contact and call centers.
The long-term goal is to turn the Philippines into a global-customer care capital of the world next to India.
Jacob said the support of Five9 and JFK puts STI in the best position to provide the infrastructure and human resources in developing the call-center business as a cottage industry in the provinces.
Under the agreement, 80 centers will be put up in STI facilities, each with a minimum of 50 seats, with Five9 providing the technology and JFK the training of STI graduates prior to their employment as call center agents.
The plan to open call centers, Monico said, is consistent with the school's "enrollment-to-employment" vision, wherein students are fully prepared for actual working conditions to ensure their chances of getting hired.
Rigoberto Tiglao, Philippine Ambassador to Greece and former Presidential Management Staff chief said the partnership was forged to develop 400 to 500 small to medium-sized call center in the countryside that will generate an additional 88,000 jobs by 2008.
The Jobs Generations Office, under the Office of the President, signed a memorandum of agreement with Five9, JFK Center Foundation-Philippines and STI to drive employment activities in the ICT sector.
Under the agreement, the government will provide the policy environment; Five9, the technology; JFK, the training; and STI, the infrastructure and manpower.
For Bisaya stories from Davao. Click here. (January 16, 2006 issue)
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